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About our Call Centre

Our unique location in the heart of Wear Valley allows us the luxury of a static, dedicated workforce. We do not experience the traditional Call Centre labour turnover of 30-35%. This means that we can identify with our Partners and their customers on a more personal level, offering a more focused and consistent service. Our Operators, in effect, become an extension of your labour force dedicated to your success.

With On Net Communications’ investment in the most advanced integrated technology, available at the present time, our Partners can be assured that whatever services they are looking to outsource we can meet their requirements. With a sound network infrastructure and tried and tested data communications we are able to provide leading edge and robust solutions in multiple communication channels including Calls, VoIP - Voice over Internet Protocol, Web, Email and SMS - Text Messaging.

Combine our location advantages with our technical expertise and the result for our Partners is a consistently lower cost base. We pride ourselves in developing long-term business relationships with agreed ‘Service Levels’ and our pricing structure reflects our commitment to our Partners’ growth as well as our own.

We value our staff and our partners; their dreams, aspirations and ultimate success.

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About our Call Centre

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