Web Reporting
On-Net-Communications brings scheduled reporting and publishing technology reporting beyond the normal desktop, viewing reports and real-time information in a web browser or enabled HTML or WAP phone.
Start Time | 26/08/2002 (Mon) |
Calls In | 1335 |
Calls In Ans | 930 |
Calls With CLI | 1284 |
Calls Identified | 1171 |
DDI Calls | 1332 |
Calls Lost | 347 |
Calls Overflowed | 58 |
% Calls In Ans | |
% Calls With CLI | 96.2% |
% Calls Identified | 87.7% |
% DDI Calls | 99.8% |
% Calls Lost | 26.0% |
Longest Wait (In) | 00:04:41 |
Avg Abandon Time | 00:00:15 |
On-Net-Communications provide many advanced features, including:
- Scheduled Reporting
- Batched Printing of reports
- Web and WAP Publishing
- E-mailing Reports
We can schedule such updates so that your website is periodically updated with the latest versions of your reports. You don't even need to have a website! We can publish your reports to a local hard disk, or company server, allowing you to view your reports.
We can also publish your real-time statistics and alarms so that no matter where you are, you can keep in touch with how the call centre is performing. We can also publish reports and statistics for viewing on a WAP enabled device, such as a mobile phone or Personal Digital Assistant. Your reports are always available, even when you're not in front of a computer! If your mobile phone is WAP-enabled, enter wap.callview.com into your mobile phone's micro browser, to see a demonstration of the WAP reports.
