On Net Communications is a one stop call centre for business owners who dont want to miss THAT call, the one call which could be the difference to surviving or potentially going under. The trouble with owning a small or medium sized business is that it isn't always possible to man the phones every single minute of every working day. Here at On Net Communications we take on the role of your reception, PA, sales office and even cover for staff holidays, maternity leave or illness among key staff.
Before we take on this role of jack of all trades we take on the role of student and cram up on your business; what makes it tick, who the key staff are and their duties and where they reside in the great scheme of things. On top of that we also learn about the products and services and the ethos of the company, essential elements to enable us to offer a seamless contact and telephone answering service for your business.
Acting on your behalf we take the calls which cannot be answered when your staff are busy and the phone rings out a set number of rings, thereby making sure every call gets answered in a professional, efficient manner. Our teams are able to take calls, manage orders and engage your customers as if we were physically sitting at a desk in your companys premises.
But we are far more than the sum total of our parts; we will undertake market research on your behalf and manage campaigns. New business is the lifeblood of any company, but if you dont have a sales team (and what small business does) how can you ever hope to drum up new sales and open up new revenue channels?
We can take the call, make the call and will customise the service you require to fit your needs and fill the gaps; we know who to call and when to call them. Out teams will seamlessly deliver everything as if we were directly employed and sitting in your office manning the phones, drumming up business and taking orders, as well as delivering a great sales campaign.
Regardless of the size of your business there is always room for an extra pair of hands; the trouble is there isn't always the money available to justify the cost; we will tailor our services to cover the shortfalls in all areas of communications with all stakeholders in the business. We will speak to suppliers, take secure payment from customers and help increase your sales potential; lunch time cover, out of hours contact and call handling will present to your customers a professional service regardless of the time they call, or indeed the reason for the call.
If you're not sure, take advantage of our free trial and give it a go; friendly, professional and above all affordable we look forward to hearing from you.