On Net Communications
Contact Centre

Contact centre telephone answering services and proactive inbound and outbound call management can offer an entirely new dimension to your business, regardless of the market or niche in which it operates. Call centre services free your staff up to do the work which pays the bills while we deal with any incoming calls which have the potential to go unanswered. Our unrivalled service is such that we will transfer any incoming call to any landline or mobile phone regardless of its location, or if necessary take the message and forward the message on in its entirety at a pre arranged time or location.

Owners of small (and to an extent medium) sized businesses often cite they never have enough time on their hands, are worried they are missing calls while they're away from the phone or not able to mount an effective promotional or sales drive to drum up new business. Another big problem for owners of small businesses is that money is always tight; given our current recession pressured economy, that situation is now potentially critical.

It would be great employing a full time receptionist or PA but let’s face it how many of you reading this can afford a secretary, receptionist or PA? Well, if you employ our services we can be all of these and more; the sum total of our services is far greater than the whole. Not only will we monitor all incoming calls and answer those which ring out more than a set number of rings, our dedicated call handlers will deal with taking messages, process sales orders so you don’t miss an opportunity and take payment via secure services.

In addition we have dedicated sales teams staffed with professionals who will make the calls and generate appointments so you can follow them up; no need to be stuck in an office cold calling when you can be following up the appointment we booked, and closing your next sale.

Whatever the level of service you require; holiday, maternity, sickness or merely lunchtime cover we will provide a seamless service as if working in your own premises. Your customers or stakeholders will never know you have outsourced, such is our service to you. Our professional staff effectively becomes your staff, and together we will promote a professional image to your current customers and potential customers.

If you're not sure, take advantage of our free trial and give it a go; friendly, professional and above all affordable we look forward to hearing from you.

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