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The use of Call Centres is seen by many as a vital link in better provision of
Group of Councillors in chamber.
better services. However, with limited budgets and limited internal resources, meeting the requirements of the White Paper,
"Modernising Government"
, may seem daunting for many public sector organisations.
On-Net-Communications is tremendously flexible is able to deal with both incoming and outbound calls including dealing with enquiries, taking bookings, dealing with complaints and manning help-lines; outbound calls could be anything from making NHS appointments, chasing payment - be it for unpaid council tax bills or unpaid parking tickets, informing tax payers of important changes or events and much more.
We can also follow up calls with confirmation letters, appropriate forms or documentation, tickets and other correspondence.
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The potential benefits are obvious. People who are unable to call a public service provider during normal working hours, can do so when it is convenient for them, such as evenings or weekends. A 24-hour Call Centre service also enables emergencies to be dealt with far more effectively, be it housing, noise or security related.
A dedicated, fully briefed Outsourced Call Centre can help service providers overcome the everyday problems faced when dealing with large numbers of calls. Every single call is dealt with according to the requirements and objectives agreed with the customer and in an efficient and friendly manner.
The service is seamless, ensuring that the service provider’s identity is always maintained whilst helping to enhance the image of the customer amongst the people it exists to serve.
Want more details? Contact us now.......
Modernising Goverment: Summary
Modernising Government is a significant step forward in what is a long-term programme of reform. It puts in place a number of important initiatives, and sets out an agenda for the future.
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