On Net Communications
Telephone Answering

How many times have you wished you had the resources of a call centre; massed ranks of employees with headsets armed and primed each one of them waiting to take the call as and when it came in? Being the owner of a small to medium sized business is more a balancing act than ever before; employing a full time receptionist or PA is a luxury most cannot afford. Answering every call which comes in with professionalism and courtesy isn’t always possible with a couple of phone lines and even less people to answer them, and the potential of missing that one vital call looms larger every day.

The answer to your problems, that of missing calls or being engaged when a customer or potential customer calls, is to engage the services of a telephone answering service; the trouble is, the perception of the answering service facilitated by a contact centre is often less than personal and even less affordable.

However, imagine a telephone answering service which is anything but expensive; certainly a lot less than employing one or two extra pairs of hands and a lot more flexible besides. Our teams of professional call handlers not only take your calls and transfer them to any land line or mobile you designate as a contact number; they will make calls on your behalf, book appointments with potential prospects and follow up with confirmation details.

Expanding your business is an expensive operation and is driven by increased sales which result in increased revenues; the trouble is you’ve got to have the staff on hand to make it happen and that can cost a fortune even before there is any tangible return. Our methodology for helping you increase revenues and turnover at a fraction of the cost it would be if you employed full time staff, is to get to know your business.

Understanding your products and services and the ethos of the business we will make it happen; in so doing we are able to help you manage your business more effectively, market the business effectively and deliver reliable sales call handling and more besides. As well as managing and handling calls our trained teams are able to securely process payments from customers as well as organising calling campaigns to open up new channels of potential sales.

Lunch time cover, out of hours contact and call handling will present to your customers a professional service regardless of the time they call, or indeed the reason for the call. If you're not sure, take advantage of our free trial and give it a go; friendly, professional and above all affordable we look forward to hearing from you.

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Telephone Answering